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Keep Injured Workers in the Loop to Reduce Claims Costs

 

One perennial topic in workplace safety is how to get injured workers back on the job as quickly as possible, and when it is safe to do so.

The key, experts say, is to help the injured employee better engage in the workers' comp system, so they have a better understanding of the claims process and what they can expect from it.

Employers that have the best success actually advocate for the injured worker, instead of just giving them the standard booklets on what to expect and then leave them until they are healed up enough to go back to work.

That won't cut it. For many people the workers' comp system is daunting and when they don't hear from their claims adjuster or anybody at work about their case for extended periods of time, they get nervous. And if that happens, and they feel adrift, they may seek out legal counsel for their claim, at which point it can spiral out of control for the employer.

The trend among forward-thinking employers is to use a few techniques for improving satisfaction among their injured workers, which in turn usually leads to less missed time from work and lower claims costs.

If you have an injured worker, or own a business in which a worker could possibly suffer an injury, and think you need better coverage, give me a call.

 
Frances Zettl